What types of products do you offer? We specialize in products designed to alleviate back and sciatica pain. Our range includes ergonomic supports, pain relief creams, physical therapy tools, and wellness devices that have been personally tested and proven effective by our team.

How do I know which product is right for me? We provide detailed descriptions and usage information for each product to help you make an informed decision. If you need further guidance, feel free to contact our customer support team who can provide personalized recommendations based on your specific condition and needs.

Are your products medically approved? While our products are carefully selected based on effectiveness and user testimonials, they are not intended to replace professional medical advice or treatment. We recommend consulting with a healthcare professional before starting any new pain relief regimen.

 

Is my personal information secure? Yes, protecting your personal information is of utmost importance to us. We use industry-standard encryption and secure processing services to ensure that your data is safe from unauthorized access.

Can I cancel or modify my order? You can cancel or modify your order as long as it has not been processed for shipping. Please contact our customer support immediately if you need to make changes to your order.

Who can I contact if I have more questions? If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are available via email, phone, or live chat and are here to help you with any aspect of your shopping experience.

Shipping Information

Upon completing your purchase, you will receive a confirmation email sent to the address you provided at checkout.

Processing Time

• Business Days: We process and ship orders from Monday to Friday.
• Processing Window: Please allow 1-2 business days for order processing.
• Weekends and Holidays: Orders placed on weekends or holidays will be processed on the next business day.

Shipping Duration

• Australia, New Zealand, United States, Canada: Typically up to 10 business days. Delivery to some remote locations may take longer.
• Europe: Approximately 8-12 business days.
• Worldwide: Delivery times vary by destination. For specific delivery options in your country, please contact us.

All orders are delivered via your local postal services.

Order Tracking

• Tracking Number: Within 2 hours of order processing, you will receive a tracking number via email.
• Track Your Order: Visit the 'Order Tracking' section on our website and enter your order number and email address.
• Customer Service: For any issues or questions, contact our customer service at info@truebackrelief.com.

Missing Order Confirmation Email

If you haven't received a confirmation email, please:

1. Check your SPAM or junk folder.
2. Ensure the email address entered at checkout is correct.
3. If issues persist, contact us at info@truebackrelief.com for assistance.

Delivery Issues

If you have any questions or concerns about the shipping and delivery of your order, please contact us. We are here to help and ensure a smooth and satisfactory experience for you.